Can I Cancel My Order?

    Certainly! You can usually cancel your order as long as it hasn't entered the shipping process. If the cancellation is requested after that point, no worries. Just follow our guidelines to return the order, and we'll take care of the rest.

    I Received the Wrong Product, What Should I Do?

    We'll resolve the issue promptly. Just contact us through the chat option at the bottom right or via the contact form on the website. Please provide details about your order, and we'll work to make things right and put a smile back on your face.

    Who Covers the Return Shipping Costs?

    Return shipping costs are covered by the customer. This policy allows us to continue offering competitive prices for our products and ensures a fair distribution of costs.

    Can I Track My Order Using a Tracking Number?

    Absolutely! We offer free order tracking for every purchase. To track your order, simply follow these steps:

    1. Visit the DHL tracking page: DHL Tracking Page
    2. Enter your tracking number, which you can find in your order confirmation email.
    3. Click on the "Track" button.
    4. You'll be provided with real-time updates on the current location and status of your order.

    Feel free to keep an eye on your package's journey, and if you have any further questions, don't hesitate to contact our customer support. Your satisfaction is our priority!

    What If I'm Unsure About the Product Size?

    No need to worry! If you're uncertain about the product size and fit, feel free to reach out to us. We're here to help! We can provide you with tips and guidance to determine whether the product will fit perfectly or not. Your satisfaction is important to us.

    Can I Place an Order from Abroad?

    Absolutely! At Seven Diamonds Jewelry, we offer international shipping to all destinations. The shipping cost is a flat rate ofonly 6,90€, regardless of your location. You can confidently place your order from anywhere in the world.